How to Report Error Messages

Last updated: September 6, 2024

  • An unknown error happened

  • Error Reference

If users see an error message they should immediately report the findings to our support team. While these occurrences are rare, improvements to our platform could impact legacy systems and result in users being presented with an error after performing an action.

Please immediately take a screenshot, make note of time exact time the error message occurred and the username of who experienced it.

Contact our support team directly by emailing support@aimsio.com. These tickets are considered urgent and we’ll do our best to fix the issue as soon as possible.