Aimsio is proud to provide an array of Professional Services that can tailor your account to meet your business requirements. The ability to develop on top of our platform makes Aimsio truly unique, but there are limitations on what changes we support and how quickly we can fulfill requests.
The frequency of requests that we receive is largely influenced by the maturity of an account. When businesses first start using Aimsio, active testing and organizational changes are occurring. We help customers manage this transition with an experienced Onboarding Project Manager that can field questions and help expedite the business critical functions of their account.
Once customers qualify for their Production environment, we triage Professional Service requests based on whether an account is in one of the following growth categories:
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Ramping Up: 2 weeks (up to 3 months) after receiving their Production Account
- In this phase, accounts are still getting used to using Aimsio in their everyday life. Some opportunities may be identified that could help their teams be more effective and efficient.
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Stable: 3 (or more) months after receiving their Production Account
- Accounts are steadily running Aimsio and business critical functions are working as expected. Changes can still arise relating to the market they serve. Accounts may also be exploring upgrading their Aimsio subscription to access additional features.
Not all changes to your account will require one of our developers. Our Support team will make every effort to assist with a change request. Many changes, including cosmetics, the addition of custom fields and filters or updates to company branding, will be natively supported as part of your subscription. In cases where they are not, requests will be automatically forwarded to our Professional Services team.
How long does a Professional Service request take?
The turnaround time for a Professional Service request can range anywhere from 1 to 3 months. Accounts in the Ramping Up phase will receive priority, when the request has been identified as business critical.
How much does a Professional Service request cost?
Not all requests are billable, even if they require the assistance of our Professional Services team. Activating a feature that your account already qualifies for (as part of your subscription) is an example that will not incur a charge, so long as there are no critical impacts resulting from a previous change in your account.
Examples of requests that would incur a Professional Services charge:
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Adding an additional role (beyond the 6 we provide all accounts), with its own unique set of permissions, to your Access Management settings.
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Any large lists of requests (5 or more) sent to our Support team at one time.
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Most configuration changes that impact an account’s Payroll settings.
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Any changes that require logic, such as an automated relationship between two data fields, or a miscellaneous calculation on a form (ie: fuel surcharge).
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Integration and data export services.
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Any changes that requires the assistance of a third-party developer or consultant.
Any changes identified as requiring Professional Services will be scoped and issued as an official change order. Once changes have been approved by an authorized contact, work will begin.
If we’ve identified that a request requires a fundamental change to our platform, therefore affecting all accounts, we will log that request in consideration for a new feature. While we do not commit to exact timelines on the development of core features, future updates to our platform will not incur a charge to your account.
If you have any questions relating to our Professional Services, please don’t hesitate to reach out to lisa.kung@aimsio.com