Technical Support
Technical Support is your first point of contact once you’ve received your Production account. Our Support team will review all requests and aim to resolve inquiries within 2 hours. Support can assist you with minor account changes and help answer any of your questions. If required, Support will route your inquiry to the appropriate Client Services team.
Submit a request through the Aimsio Support Portal — sign in with your work email — or email us at support@aimsio.com. For more information please see: How to Contact Support.
Hours of live coverage: 8AM - 6PM MST
Aimsio’s Support Desk will be closed on Canadian National Holidays.
Customer Success
Our Customer Success partners elevate the voice of our customers. Your main point of contact with respect to the satisfaction of your account.
Read more about Aimsio Customer Success
Professional Services
Aimsio provides an array of Professional Services that can tailor your account to meet your business requirements.
Read more about Aimsio’s Professional Services
Integrations
Our Integrations team will initiate the process of ensuring your API integration or CSV exports are mapped to match your system output needs.